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JumpStart World™ Help
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Downloading, Installing, Registering & Running JumpStart World


Downloading and Installing JumpStart World

Registering JumpStart World

Running JumpStart World


Downloading and Installing JumpStart World

Why does it take so long to download?

The download file sizes vary depending on where you are in the game. The initial download when you first purchase the game is the largest. This download could take up to 45 minutes depending on your internet connection and traffic. Subsequent downloads should happen in the background while you play, and take no longer than 20 minutes each.

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I downloaded the game but I can’t find the file to open, what do I do?

If you are unable to locate the downloadable file, please login to your KA account and re-download the product again following the instructions below:

  • Go to http://shop.knowledgeadventure.com/
  • Click on ”My Account” at the top of the page.
  • Sign in using your email address and password.
  • Click on button ”Details” for order #...
  • Scroll down to the bottom of the page, click on the ”Download” button.
  • Download should start again.

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    I bought the game at retail. How do I install it?

    Put the CD in the CD-ROM drive and select Install from the Autorun screen. From here, follow instructions onscreen.

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    The CD won’t install. It is spinning and getting ”stuck”.

    During installation sometimes antivirus software or CD-ROM speed can get in the way of files installing and cause the CD to spin and the install to appear to stop or get ”stuck”. You can speed up the install by copying the entire contents of the CD to a folder on your desktop, then running the install.exe inside the folder on your hard drive.

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    Registering JumpStart World

    Do I have to register in order to play?

    Yes. In order to get the personalized game play experience for you and your child, you have to register. You will be asked to enter the name of the child who will be playing JumpStart World. Remember to enter the child’s name as you wish it to appear in the game and the progress reports. That name will appear in the game and in all records and reports that JumpStart World creates for you.

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    How many children’s names can I enter in one grade?

    You can enter up to 3 children per grade free of charge.

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    Why do you need my email address?

    Your email address essentially is your User ID, which will be used to keep track of your account status. In addition, we will email you parent tips and progress reports to help you keep up-to-date with your child’s learning progress.

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    When entering my child’s name I get a ”unique name” error message. What does this mean?

    You have entered the same name twice in the ”Child Name” area during registration. Please make sure to enter unique names for each child you register.

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    At the end of registration, after successfully registering I get the message ”Registration Cancelled.”

    There is a small file you can download and run that should fix this problem. You need to download this file, unzip it to your desktop and run it then try registering again.

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    Running JumpStart World

    When my child launches the game, the ”Updating...” screen comes up for a really long time. What’s going on?

    The game is downloading new features and levels of the game. Update time depends on your internet connection and internet traffic. If the updating screen stays on for longer than 20 minutes, and you’ve been able to play the game in the past, please contact us via the Help form

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    When my child launches the game, the ”Updating...” screen comes up but the status bar never moves and appears frozen.

    If you have never been able to play JumpStart World, this could be your firewall software. You will need to add JSK.exe, JS1.exe or JS2.exe and Parent.exe to your Program Control in your Firewall options. For more information on making changes to your firewall, check with your Firewall software manufacturer. If you have been able to play JumpStart World in the past, please send an email with details of your problem to our Help Form mailbox on JumpStartWorld.com
    When updating, the get the error ”Error getting child list.”

    You may have registered the trial disk with a different email address than the email you used to register the paid version of the game. Check to make sure you are entering the correct email.

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    I'm getting the message ”Internet Connection Not Available” even though I know my connection is fine.

    This could be your firewall software. You will need to add JSK.exe, JS1.exe or JS2.exe and Parent.exe to your Program Control in your Firewall options. For more information on making changes to your firewall, check with your Firewall software manufacturer.

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    I'm getting the message "Get a grown-ups help. Enable your Internet Connection" even though I know my connection is fine.

    This could be your computer clock and date. Check to make sure the date and time is set correctly then try to launch the game again.

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    I'm getting the error ”-2145386479: The server did not return the file size. The URL might point to dynamic content. The Content-Length header is not available in the server’s HTTP reply.”

    This could be your firewall software. You will need to add JSK.exe, JS1.exe or JS2.exe and Parent.exe to your Program Control in your Firewall options.

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