Problem: I am unsure about the installation.
How can I make sure I am successful?
Recommendation: Make sure that you have
the instructions in front of you. Refer to the readme
file for accurate installation instructions as a
reference.
Problem: When I am about to view a video
inside the programs, I experience on screen problems.
Sometimes characters appear in unusual places. There
are even times when the program freezes.
Recommendation: Update to the
video driver. Even a brand new computer may need
a video driver update from the video device’s
manufactures website. To find the manufacturer of
your device:
For your video card, you will need to find the
Manufacturer and the model of the device.
· Right-click on the desktop and select Properties.
· Click the Settings tab.
· Click the Advanced button.
· Click the tab with the manufactures information.
Please also note the graphics driver version string,
such as "6.13.01.3004", will be listed
below the graphics controller.
Once you have all of the information about the
graphics device please search the manufacturer's
website for the most recent driver for your operating
system.
Problem: The sound is garbled.
Recommendation: An update may not be necessary.
First, try to lower the hardware acceleration for
the device.
To lower the hardware acceleration for the device:
· Go to the Control Panel and open Sounds
and Audio.
· Click the Advance button under Speaker
Settings and choose the performance tab.
· Lower the acceleration bar to none.
Problem: The program launches and the sound
is fine but when the characters begin to speak the
sound no longer functions.
Recommendation: Download the latest sound
driver from the manufactures’ website. To
acquire the information regarding manufacturer:
· Go to Control Panel >>
· Select Sounds and Audio Devices (Or Multimedia)>>
· Select Hardware Tab >>
· Select Properties >>
· Select Driver Tab.
Problem: The program freezes or gives an
error when I try to enter the program or when I
have completed a section.
Recommendation: Look at the permission
assigned to the folders for the program. If it is
a networked program, we check that the user profile
to log into the workstation has Read, Write and
Delete abilities to the users’ data folder
on the server. If the program is a stand alone product
we ask if the computer has third party security
that may be limiting the rights assigned to the
installed files and folders - particularly the user’s
data folder. If the computer has a recent operating
system and the program works if they log in as the
administrator we send the customer directions to
check the registry. This is the case for network
and stand alone products matching these titles:
Typing Tutor 10, Kid Key 2.0, and The Cruncher 2.0.
We give the customer the following instructions
to help them make the necessary changes to the registry:
Permission must be granted to the student user group
on the local machines in the Registry Editor.
Reminder: The user must be logged on as the local
Admin to make these changes.
· Click Start
· Click Run
· Type in regedit (regedt32 for windows 2000)
· Expand "H_Key_Local_Machine"
· Expand "Software"
· Right Click on Davidson (just Highlight
in 2000)
· Choose Permissions (go to Security on the
menu bar and choose Permissions for 2000)
· Highlight the Student user group and allow
full control.
Problem: I can’t find the manual.
Or I want to understand how the activities work
before I use them in my classroom.
Recommendation: Refer to the manual on
the CD. If you have trouble finding the manual because
of the auto run features, follow these steps:
To view the files and folders on the CD:
· Open My Computer.
· Look for the CD listed in your CD-Rom drive.
· Use the button on the right side of your
mouse and choose
· Open from the Context Menu.
Problem; I have an older stand alone product
that does not match the system requirements for
Windows 2000 service pack 3 or higher and Windows
XP. I have an older stand alone product that does
not list Windows 2000 and/or Windows XP in the system
requirements documentation. Will these programs
work on my newer operating system ?
Recommendation: For XP users you
can access the compatibility mode settings by right-clicking
on the icon, choosing Properties from the context
menu and the compatibility tab.
For Windows 2000 customers with Service Pack 3
or 4, please refer to the Microsoft website to find
out how to enable compatibility mode. Compatibility
settings are not enabled by default in this operating
system.
If, neither solution works, you will need to upgrade
to the newer version of the product.
Problem: I need to delete individual users.
Recommendations:
· JumpStart: Most of the JumpStart programs
have a keystroke combination like CTRL+D+D to delete
one user at a time from the sign in screen. See
the manual for more information regarding the software.
Other JumpStart programs have a delete button directly
on the sign in screen.
· KidWorks Deluxe:
When a user or group needs to be deleted from the
KidWorks Deluxe sign-in screen, please log into
the program as a new user and type in “Teacher”
for the user name. Once in the program, click on
the trash can. Select the deleting option (Group
or User) that suits your need.
· Networked Blaster series:
Be sure you have used the Network Control Panel
to set up students.
Problem: I want to delete all users.
Recommendation: Removing the files
from the specific program’s user data folder
or folders will accomplish the task of quickly removing
all users. It is important to remember that the
procedures for deleting one user and deleting all
users are not interchangeable. If only one file
is removed from the user data location in an attempt
to remove the individual from the program, the program
will no longer function properly. This situation
is called a userfile corruption.
Problem: I have a freeze or a crash. I
cannot set permissions. I get an error message when
I am adding a user name The program freezes or crashes
at the sign in or at the end of a level when the
users progress should be saving. I receive an error
when attempting to add a user, but the permissions
are set correctly.
Recommendation: Userfile Corruptions
are often mistaken for a permission issue. Errors
can occur when attempting to add a user, delete
a user, or enter the program as an existing user.
Sometimes there is not an error and the software
just freezes and/or crashes. To determine whether
the issue is a permission error: Navigate to the
users’ directory. Create a file. Delete the
file. We then ask if anyone may have gone into the
users’ directory and removed files. If the
answer is yes we let the customer know there may
be a file corruption. We suggest testing this by
backing up the users’ directory and then removing
all files and folder for the users’ in that
location. If the program functions normally again
the customer will need to re-enter all users and
try to find out who deleted the files to avoid it
from occurring again.
Problem: When I use the Student Network
Sign-in the program freezes. I select my class,
name and program through the Student Network Signin.
The screen turns black with a box stating “KALauncher”
in the middle. This is not the same as the program
loading and then going back to the desktop.
Recommendation: This is a common
issue that occurs when the original installation
of the program wrote all the paths but the path
has changed since then. Some of the reasons for
the problem are:
a. The server was replaced with a new one. The program
was not reinstalled but instead the shared directory
or the KANet folder was moved to the new server.
If the old server was not removed from the network
the program will still find the KANet locations
and continue to work until the old server or the
files on the old server are removed.
b. The program has been installed to a folder on
the shared directory and then the folder was deleted.
If the KANet directory is moved out of the extra
folder then the path is no longer correct.
c. The program was installed to the root of the
share correctly but the KANet directory was placed
into another folder. If the a folder is created
and KANet directory is moved into the folder, the
path is no longer correct.
d. The server was changed and a new install was
done properly. In an effort to save the users’
information the userdata folder from the old location
has been backed up and put it in the new location.
If this is the case the software will continue to
work until the older server is removed from the
network.
To check the original path:
· Go to the KANet folder.
· Open the Userdata >> KARoot >>
Signin >> Programs
· Locate the ini file that matches the program.
If this path is incorrect
· Reinstall the program to the new location
to ensure all paths are corrected.
Or if you are concerned about needing to re-enter
students to the Network Control Panel
· Back up the Classes and Students folders
from the KANet >> Userdata >> KARoot
>> Signin location and
· Place them back in the appropriate location
of the new installation.
The classes and students will be restored to the
Network Control Panel and Student Network Signin
but each student will have to start over in each
program they use.
Problem: I receive an error message when
I try to run the workstation install on my OSX server.
I receive an error when I try to run the workstation
install from my OSX server.
I receive an error when I attempt to launch the
Network Control Panel or Student Network Sign in
on my OSX workstation.
Recommendation: Replicate the
error and make a note of how the file extension
is written. (Uppercase or Lowercase.)
Locate the files on the server and change the case
of the file extension to match the error.
The product has been installed as the admin mode
which creates a permission issue. The product may
have been installed to the server from a workstation
as an admin user to the workstation. For the installation
of these programs the user must be a Standard User
on the workstation.
Refer to the readme file for installation instructions.
Customers with Novell Servers can receive this
error if the share on the server exceeds the 8 character
limit, has spaces or special characters. Either
change the share name (not highly recommended if
they have working software install to it) or create
a new share on the server.
Problem: On my JumpStart program I receive
a message that disk space is critically low when
it appears that I have plenty of disk space.
Recommendation: The cause of the
error is very different for Macs than PCs.
PC: The installation to the server must be done
through a mapped drive from the workstation to the
server. If the letter assigned to that mapped drive
is changed this error will. The workstation install
will appear to be fine but users will get the error
above when attempting to launch the software. To
resolve, uninstall from the workstation, change
the mapped drive letter to the letter used during
the server install and run the workstation install
again. If you have forgotten the letter used, check
for a Netsetup.ini in the following location:
· (Mapped Drive):\JSNet\?Grade\Support\SETUP
The file should have information like the following
example:
[JumpStart 3rd Grade Network]
CDPath=G:\JSNet
UserData=G:\JSNet\UserData
In the above example G was the letter used during
the installation to the server.
MAC: Older Jumpstart programs will give this error
on OSX machine when the customer attempts to use
Classic Mode and the program is not compatible in
Classic Mode. A possible work around for the issue
is to boot into OS 9 and run the install from that
OS. Mac products that require the monitor must be
13 inches or more will give this error if the requirement
is not met.
Problem: I have a Network Control Panel
and the Student Network Sign-in. After installing
all of the products and launching the Network Control
Panel I find only some of the products listed.
Recommendation: Check that all
programs are installed to the same KANet folder
on the server. Be sure that when installing a Math
Blaster and a Reading Blaster, all files and folders
go into one KANet directory. If this is not the
case, you will need to reinstall making sure all
the installed files and folders go into one KANet
directory. The only exception is 9-12 versions of
MB and RB because they do not use the NCP or the
SNS.
If all programs are represented with a folder in
the KANet\Windows location, it will be best to contact
our tech support representatives so that they can
help you resolve this problem quickly. The representative
will ask you to navigate to the KANet\USERDATA\KAroot\Signin\Programs
folder. At this point, the rep will help you locate
an ini file that represents the program that is
missing from the NCP. If it is not here, they will
need to know exactly which program you have, the
server name, and the share name. They will copy
the ini file from their server and edit the server
name and share name in each path, save it, and send
it back to you. They will then help you place the
file in the programs folder on the server.
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